Lifeline Service Evaluation Form

Our aim is to provide you with a high quality ICT advice and support service. Your cooperation in providing this information is greatly appreciated as it helps us to monitor the quality of the service we provide.

Name of School: *

School Contact: *

Email address of contact: *

How have you used your Lifeline time?:

Has the overall Lifeline subscription service met your school's requirements?:

Yes

Partly

How would you assess the service that you were provided with?:

Excellent

Good

Adequate

Poor

Have you used the telephone technical support service?:

Yes

How would you assess this service?:

Excellent

Good

Adequate

Poor

Have you used the email technical support service?:

Yes

How would you assess this service?:

Excellent

Good

Adequate

Poor

Did you have the need to have equipment taken away for repair?:

Yes

How would you assess this service?:

Excellent

Good

Adequate

Poor

Have you visited the Lexicon Lifeline website?:

Yes

How would you assess its usefulness?:

Excellent

Good

Adequate

Poor

Do you read the regular newsletters?:

Yes

How would you assess their usefulness?:

Have you tried the Just2Easy service which has been provided free of charge?:

Yes

How would you assess it?:

Excellent

Good

Adequate

Poor

Overall do you think that the Lifeline service gave you value for money?:

Yes

Will you be re-joining the Lifeline service?:

Yes

If not would you mind telling us why not?:

Do you have any suggestions on ways in which the service could be improved?: